Privacy policy

Privacy Policy

Last Updated: October 18, 2025

This Privacy Policy (“Policy”) explains how DELLO Pet Bakery (“DELLO,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://fromdello.myshopify.com (the “Site”) or otherwise interact with us through our online or offline channels (collectively, the “Services”).

We are committed to safeguarding your privacy and handling your personal information responsibly and transparently. By engaging with our Services, you acknowledge that you have reviewed and understand this Policy and how your personal information will be managed.

1. Scope

This Policy applies to all personal information collected through our Site and related Services in the United States, including visitors, customers, and users located in Texas or other jurisdictions.

This Policy does not apply to third-party websites, applications, or services that are not owned or controlled by DELLO Pet Bakery. We encourage you to review the privacy practices of any third-party sites you visit.

2. Information We Collect

We collect both personal and non-personal information directly from you, automatically through our Site, and from third-party service providers.

A. Information You Provide

  • Contact Information: name, email address, billing and shipping address, and phone number.

  • Order and Payment Information: order details, purchase history, payment confirmation, and shipping information. (Payment details are securely processed by Shopify or other payment providers; DELLO does not store complete credit-card numbers.)

  • Account Credentials: username, password, and related login details if you create an account.

  • Customer Communications: messages, reviews, inquiries, or other content you submit to us.

  • Marketing Preferences: information you provide when subscribing to newsletters or promotions.

B. Information Collected Automatically

When you visit our Site, we automatically collect certain information using cookies and analytics tools, including:

  • IP address, browser type, device identifiers, and operating system;

  • Date, time, and pages viewed;

  • Referring and exit URLs;

  • General geolocation data derived from your IP address.

C. Information from Third Parties

We may receive additional information from:

  • Payment processors (for transaction verification);

  • Shipping and logistics partners (for delivery and order tracking);

  • Advertising and analytics vendors (for performance and marketing insights);

  • Social media platforms if you engage with us via those services.

3. How We Use Personal Information

We use your personal information for legitimate business purposes, including to:

  • Process Orders and Fulfillment: Process, confirm, and ship purchases, returns, or exchanges.

  • Customer Support: Respond to inquiries, provide updates, and resolve issues.

  • Business Operations: Operate, maintain, and enhance our Site and Services.

  • Personalization: Customize content and recommendations to improve your experience.

  • Marketing and Communication: Send updates, product information, and promotions (only with your consent, where required).

  • Security and Fraud Prevention: Detect and prevent unauthorized activity or misuse.

  • Legal Compliance: Comply with applicable laws, respond to lawful requests, and enforce our terms.

We rely on various lawful bases to process your information, including legitimate interests, contract performance, legal obligations, and your consent.

4. How We Share or Disclose Personal Information

We may share your personal information in the following circumstances:

  • With Shopify: Shopify hosts our Site and provides e-commerce, analytics, and infrastructure services. Shopify also processes certain data to improve its platform and may use aggregated insights to support other Shopify merchants. For more information, please review the Shopify Privacy Policy.

  • Service Providers: Including payment processors, fulfillment and shipping partners, data storage, IT, analytics, and marketing vendors.

  • Business and Marketing Partners: To deliver tailored advertising and measure performance. You can opt out of data sharing for marketing purposes as described in Section 9.

  • Professional Advisors: Attorneys, accountants, and consultants under confidentiality agreements.

  • Legal and Regulatory Authorities: Where required by law or to protect our rights and those of others.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

We do not sell or rent your personal information for monetary value.

5. Relationship with Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you. Shopify may process your information as described in its privacy documentation and may also act as a data controller for certain uses, such as its ad and analytics programs.

For more information about how Shopify collects and uses your personal information, and to exercise privacy rights related to Shopify’s processing, please visit:

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enable site functionality, analyze traffic, and improve user experience.
Some cookies are essential to the operation of our Site, while others are used for analytics or advertising purposes.

You can adjust your browser settings to block or delete cookies; however, this may affect certain features of the Site.
For additional details, visit Shopify’s Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Policy or as required by law.
Once the applicable retention period ends, we securely delete or anonymize your information.

8. Data Security

We take appropriate administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, or misuse.
While we maintain robust safeguards, no online transmission or storage method is completely secure.
In the unlikely event of a data breach, we will act promptly and in accordance with all applicable Texas and U.S. data-protection laws.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access or obtain a copy of the personal information we maintain about you;

  • Request correction or deletion of inaccurate or outdated data;

  • Request data portability;

  • Opt out of the sale or sharing of personal information for advertising or analytics;

  • Withdraw consent to marketing communications; and

  • Exercise the right to non-discrimination for choosing to exercise privacy rights.

To exercise these rights, please contact fromdello@gmail.com. We may verify your identity before processing your request.

If you have enabled a Global Privacy Control (GPC) signal on your browser, we will treat this as a valid opt-out request where applicable.

For requests related to Shopify’s processing of your information, please visit the Shopify Privacy Portal.

10. California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • The right to know what categories of personal information we collect and share;

  • The right to request deletion of personal information (with exceptions);

  • The right to correct inaccurate personal information;

  • The right to opt out of “sale” or “sharing” of personal information for targeted advertising;

  • The right to limit the use of sensitive personal information; and

  • The right not to be discriminated against for exercising your privacy rights.

Requests can be made by emailing fromdello@gmail.com or by using a browser that supports Global Privacy Control (GPC) signals.

11. International Data Transfers (GDPR Notice)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your personal data may be transferred to and processed in the United States or other jurisdictions.
We rely on Standard Contractual Clauses (SCCs) and other lawful transfer mechanisms to ensure compliance with the General Data Protection Regulation (GDPR).

Under GDPR, you also have the right to:

  • Object to certain types of processing;

  • Restrict how your data is processed; and

  • Lodge a complaint with your local data-protection authority.

12. Children’s Privacy

Our Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of 13.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at fromdello@gmail.com and we will arrange for the deletion of such information.

13. Third-Party Links

Our Site may contain links to other websites or applications operated by third parties. We are not responsible for the content, privacy practices, or security of such third-party sites.
We recommend reviewing their privacy policies before providing personal information.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The latest version will always be available at https://fromdello.myshopify.com with the revised “Last Updated” date.
When changes are significant, we will provide notice on our Site or by email, where required by law.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DELLO Pet Bakery
📧 Email: fromdello@gmail.com
🌐 Website: https://fromdello.myshopify.com
📍 Address: Liberty Hill, Texas, United States